Telephonic interpreting needs could come at any time. If you operate a business that takes orders on the phone or does consulting, you could open up the floodgates of market share by being able to take multilingual calls.
Some call centers employ bilingual staff members. Some will only hire those with a second language so that they can have a multitude of options for clientele that call in but sometimes you are short staffed. Sometimes your staff will be on holidays or will leave the company unexpectedly. This could leave you in a difficult spot if you have clients who expect to be able to get service in their language, especially if you have a contract based on this availability. A service can exist that can bridge this gap for you.
There are companies that offer dozens of languages as a specialty. You can contract services on an emergency basis whereby you can get a conference call when you receive a call from a client who is expecting to reach someone who is able to communicate in their language. You can even arrange to have calls through an automated directory routed specifically to an outside line and arrange that a phone interpretation rep is available during business hours to take these calls.
Some companies elect to use this type of service regularly instead of paying extra high wages to hire bilingual sales reps. Various companies have differing services and the price of having occasional phone interpretation services over the cost of a full time multilingual call center rep (or more than one) could be very worthwhile.
Companies who offer interpreting services via e-mail or telephone can have specialization in your industry. If you own an insurance company, you can acquire interpreter support in this market. If you operate a medical company, you can arrange for an interpreter with medical background. The same goes for the legal, the government, the educational or information technology fields as well.
Many companies deal borderless now with the global marketplace that is the internet. Most deals dont require that a human being answer the phone or touch an order because everything is automated through technology but the ability to have someone handle a customer service issue for you from Japan or Israel or Italy or Germany when you are in the United States can be very helpful to your business and enable you to continue to do borderless business.
There are phone interpreters who work with languages as well as with the deaf who require text services. Some companies offer both while others are specialised in languages. When choosing a company to help you with your telephone interpreting needs, its a good idea to understand whether or not their organization knows your industry or is willing to take the time to learn enough about your industry that it is seamless to the customer when they call in for assistance. A telephonic interpreting agent may act as an agent of your company, which can work in your favor.
Language Innovations, LLC
1725 I Street, NW
Washington, D.C. 20006
Phone: 202-349-4180 Fax: 202-349-4182
Toll Free: 1-888-349-4180